Our superior support is the Design Hardware difference
We’re serious about support, which is why our Support Center is filled with up-to-date and invaluable resources to help you get the most out of our products. Our expert team is ready to help you find the right hardware solution and provide product support. Our two locations are ready to ship your orders on the same day, so that our hardware is in your hands as soon as possible.
The fastest way to get support — just search
Everything you need, from product specs, catalogs, and pricing sheets as well as templates for installation.Browse Our Literature
Engineered in-house, built to last, and covered by generous warranties, we supply hardware you can count on.Learn More
get answers fast.
Where are you located?
6161 E 75th St.
Indianapolis, IN 46250
Deerfield Beach, Florida:
710 S. Powerline Rd., Suite E
Deerfield Beach, FL 33442
2400 Skyline Drive
Mesquite, Texas 75149
How do I order from Design Hardware?
You can place orders through our customer service team by email at Orders-DH.US@dormakaba.com. They are always available to provide you with the help and support you need.
What shipping options do you offer - do you ship internationally?
We ship our products throughout the United States, Mexico, and South America.
How long will it take to receive my order?
We are committed to getting your order to you as fast as possible. Most orders ship within 24 hours, but some orders can take up to 72 hours to ship.
Can I make changes to an order I already placed?
If your order hasn’t shipped, we’re happy to change it. Contact our customer service team at Orders-DH.US@dormakaba.com or 877-258-1262 as soon as possible to get started.
What is your return policy?
Returned goods will not be accepted unless a RGA# is authorized by customer service.
In order to receive the correct credit for returned items, please refer to invoice/sales order and purchase order numbers and date.
No material over 1 year old can be returned.
All items must be returned freight paid, any freight collect returns will be refused.
Most special order & made to order items are not returnable, call to discuss details.
ALL ITEMS MUST BE IN RESTOCKABLE CONDITION OR 35% RESTOCK FEE WILL APPLY
I'm new to Design Hardware - how can I get in touch with someone to talk through my product needs?
We’re proud of our reputation for providing superior customer service. Our regional sales representatives are always ready and available to help – from answering questions to helping you select just the right solution for your project to troubleshooting on site.
Do you sell replacement parts?
We do! Look in our Price Book to see which replacement parts are available.
Looking for pricing?
We're serious about support, which is why our Support Center is filled with up-to-date and invaluable resources to help you get the most out of our products. Our expert team is ready to help you find the right hardware solution and provide product support. Our two locations are ready to ship your orders on the same day, so that our hardware is in your hands as soon as possible